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FAQ: about the brand

What's Nateen?

Nateen is a hygiene care brand that combines "nature" and "green" to provide high-quality, eco-friendly products for all needs and all ages.

Who founded Nateen?

Nateen was founded by Alexandre Kosa with the vision of creating high-quality incontinence products at an affordable price, while preserving the planet by using plant-based materials.

Where can I buy Nateen products?

You can purchase Nateen products on our online store and on Amazon. We operate exclusively through e-commerce and ship throughout the US, Canada, and Mexico.

What seperates Nateen from other brands?

Nateen focuses on providing the highest quality at an affordable price. Our extensive product range meets every need, from light to heavy incontinence, as well as women's and baby hygiene.

Nateen for my business?

If you are a business owner or caregiver looking to provide unparalleled care and quality to your patients or loved ones, or if you are interested in distributing our products, please scroll down and reach out to us via the contact form with your information.

FAQ: shop related questions

How can I reach customer service?

You can fill out the contact form below or reach out to us through our live chat on screen. We will do our best to respond promptly.

How to be notified for promotions and sales?

Join our newsletter or provide your email address at checkout and opt-in to receive news from Nateen. You can also follow us on Instagram @nateen_usa.

Affiliate program information

If you are a caregiver, service provider, or distributor, our affiliate program is right for you. Simply register with your email and information, and our team will reach out to you shortly with additional details. Join today and help others gain peace of mind and confidence with Nateen.

Subscribe and save

Benefit from our Subscribe and Save program to receive free shipping and up to 10% off all orders. You can also customize the fulfillment frequency to suit your needs.

FAQ: shipping

How much does our shipping cost?

For all orders under $50, we charge a flat rate of $6.99 for shipping and handling. Shipping is free for orders of $50 or more.

How long will my order take to ship?

Standard shipping can take between 1-7 business days, depending on carrier traffic. Express shipping ranges from 1-3 business days.

How to track my order?

At checkout, you can add your phone number and email address. We will send you an order confirmation and tracking number with carrier information as soon as your order is placed. You can also log into your account to check your order history, where you'll find the tracking number, status, and location of each of your orders.

Do we ship outside of the US?

Yes, Nateen USA ships outside of the US to Canada and Mexico. For all other countries, please contact us or visit

What shipping carriers does Nateen use?

For local deliveries, we fulfill orders ourselves or through local carriers. We utilize UPS, USPS, FedEx, and DHL for both domestic and international shipping.

FAQ: incontinence products

Are the most expensive incontinence products the best options?

Not always. Briefs and protective underwear are much more absorbent today than they were 20 or even 10 years ago. We offer top-of-the-line, medical-grade incontinence products, so many of our “moderate” products are far more absorbent than the ones you’ve tried from stores. Read more.

Will the cheapest incontinence products save me money in the long run?

Many people who choose a product just because it’s the cheapest end up changing their incontinence supplies eight or nine times throughout the day. Instead of choosing a product that seems cheaper, go for the absorbency you need. As a bonus, higher-end products are usually more breathable, better at wicking moisture quickly, and stretchier and softer. Read more.

Are there special cleansers for people with incontinence?

If you’re doubling up on your pull-ups or briefs to prevent leaks, you’re probably wasting money. Using two just-okay products when one really good product would do the trick means you’re actually spending more money in the long-term. In addition, wearing two different incontinence products at the same time can be damaging to the skin and uncomfortable for the wearer.

FAQ: incontinence

What is urinary incontinence?

Urinary incontinence, or the loss of bladder control, can range from occasional leaks when you exercise, sneeze, cough, or laugh, to urges that are so strong you are unable to make it to a toilet in time.

What are the types of urinary incontinence?

The four basic types of incontinence are stress incontinence, urge incontinence, mixed incontinence, and overflow incontinence.

What is bowel incontinence?

Bowel incontinence, or fecal incontinence, refers to involuntary bowel voids and falls into several sub-categories. Constipation with overflow means stools harden and block the colon. Liquid stool from the upper digestive tract can flow past these blockages, resulting in watery voids. Reflex incontinence occurs involuntarily, often due to stroke-related brain damage. Fecal impaction refers to a dry, hardened lump of stool that becomes trapped in the lower colon or rectum and can press on the bladder, causing double incontinence, or a void of both urine and fecal matter.

What diet changes can help bowel incontinence?

The foods a person consumes directly affect their bowel habits. Fruits and vegetables that are high in fiber minimize constipation by softening the stool. Fiber can also prevent diarrhea by absorbing water, making the stool bulkier.

Are there specific incontinence products designed just for women?

Because female incontinence is so common, there’s a wide range of women's incontinence products designed to provide peace of mind. Women’s products tend to place additional emphasis on discretion, fit, and general appearance, so the wearer is able to find a product that looks and feels just like regular underwear.

Can prostate issues cause incontinence?

In elderly men, prostatitis (prostate inflammation) can cause urethral pain and urinary frequency. Around two million healthcare appointments in the U.S. are booked each year due to prostatitis.

Are seniors more like to experience incontinence?

50% of people aged 65+ report bladder or bowel incontinence.

Why is good hygiene important for those living with incontinence?

Even the tiniest of accidents can result in urine becoming trapped against the skin, which can lead to other problems, including irritation and infection.

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