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Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@nateenusa.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales@nateenusa.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

This diaper is way different than the others in the market. It fits perfectly, it does not lick, does not cause any allergy and the absorbency is crazy, so high level of absorbency. For sure will by more of these and I really recommend it.

Gregory
Product: Combi Ultra

These are a very good product for the price. The product absorbs well and is fairly discreet. Probably the best budget brief I have used... It absorbs a lot for what it is. It has inner leak guards like more premium products. A reinforced tape landing zone that works great. Great tapes that actually stick and can be removed without tearing the brief. They have an interesting plastic backing that doesn't make a lot of noise which is a plus.... These are adhesive which actually hold plus I definitely prefer poly backed products. The inside of the product is very comfortable against the skin. .

Gwenith
Product: Basic Line

Nateen Baby Diapers are awesome! They’re super gentle on my baby’s skin, and we haven’t had any irritation like we did with other brands. The fit is perfect, keeping everything snug and comfortable. They hold a lot, so my baby stays dry all night. No leaks at all, even during busy days. Plus, they’re really soft on both sides. Highly recommend Nateen diapers for happy, comfy babies!

Marie-Anne
Product: Baby Diapers